Wooden Toys Shop
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Sales, Delivery
Services & Trade Info

Sales and Delivery Terms and Conditions 

Wooden Toys Shop
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For Mail Order toys and gifts and retail shopping please order on this site and click 'retail' at check out.

How to Order

Prices, Sizing, Colours & Packing

How to Pay

Guarantee & Returns

Free Delivery?

Toy Safety

Free Gifts

Open Customer Service

The Couriers we use



Privacy & Security

Stocks & Availability

Toy Samples


How to order

The minimum order is two pieces per toy or puzzle and making a purchase could not be easier.
You can order online on the internet, by telephone, fax, e-mail and by post from anywhere in the world.

For translations into other languages please see Different Language Translation.

Internet Online Purchase: Just browse through the catalogue and click on any toys, games and gifts that you wish to buy. They will be placed into your shopping basket or cart. When you have finished click "Buy Now" at the top right of your screen to see your list of toys. Follow the 'continue' instructions, fill in your delivery details and choose how you would like to pay. The system is automated, safe and easy.

Offline Regular Purchase: By telephone, fax, e-mail or post.

Telephone: 00 420 311 679 870 Fax: 00 420 311 679 870 E-mail: sales@woodentoys.cz

You can download an order form

Or go through the online order process. Print the list of toys in your basket, then your details in the delivery form and send these to us by fax 00 420 311 679 870, e-mail or by post to Woodentoys-Shop Online at the address given in contacts.

You will be receive a ‘Confirmation of Order’ e-mail, fax or telephone call.

Re-order forms are issued to regular customers on request. Please ask.

Delivery is free worldwide. Gift wrapping for children's presents is available. Please indicate in the comments section of the order if it is for a boy or a girl. The retail prices are exactly 140% more than the wholesale ones shown (inclusive of VAT sales taxes). Please order as normal, filling in your details on the order form and click retail, contact us or go to our new Czech wooden toys online retail shop.

How to pay

We accept and offer the following methods of payment.

Please allow appropriate time before delivery for your cheques or transfers to clear first.

Major Credit Cards (via phone, fax, internet or post).

UK or USA Cheques.

Bank Transfers, Bank Orders and Letters of Credit.

Money orders from EU countries.

Internet Processing direct from your bank or credit card with Paypal, Nochex, Western Union.

Cash on Delivery to certain regions in EU countries.

Please contact us if you have any questions or concerns about the above.

All sales are guaranteed and safe

Free Delivery?

Delivery by courier is free for UK orders over £275 and over €350 within Europe. For the USA and worldwide it is free for orders over US$1200 and depending where you live we send by Priority Air Mail, DHL or by air freight to your nearest international airport. Depending on the weight there may be an extra charge for Japan and Australia that is calculated at cost.

Under these amounts the following costs are automatically added to the total of your order:

For UK Orders from £1-£149: +£30, from £150-£275: +£25.  

For European Orders from €1-€199: +€37, from €200-€350: +€30.  

For USA & Worldwide orders from US$1-$400: +$150, from US$401-$1199: +$300.

We aim to deliver your toys, gifts, games and logic puzzles as soon as possible. Please see Stocks & Availability for more information.

Delivery is free worldwide. Please order as normal, filling in your details on the order form and click retail or go to our new Czech wooden toys online retail shop or contact us.

Free Gifts

A free sample of a handmade traditional wooden toy is sent with every order.

The Couriers we use

We use the following recognised and reliable international couriers: DHL, TNT, DPD, Priority Air Mail.

Air freight by international airlines and recognised freight forwarders are also used for delivery of larger orders of toys.

All shipments and mail order toys have the international certification of ISO2000-4.


Woodentoys-shop.com and Wooden Toys (UK) supports and offers discounts to:
  • schools and school’s suppliers.
  • charities.
  • churches and religious establishments.
  • municipal and government organizations.
  • Importers, Wholesalers and Distributers.
  • Party plan sellers.

Discounts apply to all orders received from the internet or otherwise.

We offer 5% discount to new customers and discounts of upto -15% for 'large quantity orders' and to regular customers.

To see if your organization is eligible for a discount, please contact us and we will usually send you a reply within 24 hours.

Use of Discounts Codes for Internet shopping: you will be issued with codes for the different amounts of discount. Please insert these codes on your order form and an amount will be automatically deducted from the total amount payable.

Stocks & Availability

Normally orders are dispatched within 14 days.

Our toys are all handmade or hand finished and only a certain number can be produced at one time.

While we try to keep stocks of most toys, sometimes a toy has to be made for you. In this case we will advise you at the time of ordering and estimate the delivery time.

If you are worried in any way or require a quick delivery, please contact us first to check or arrange availablility.

We can keep stocks aside for you 'with no obligation' and offer a direct mail out service and logistics for mail order catalogues, online toy shops and other types of retail or wholesale shopping.

Prices, Sizing, Colours & Packing

Prices are correct and valid as published at the time of site update.
It is very unusual, but they may be subject to change.
If you have a VAT/Sales Tax number, please write it on the order form.
There are no Import Taxes or Duties applied in Europe, some States in the USA and some other countries.
So you do not have to pay any more.
If you are concerned about taxes and duties please contact us and we will send you the applicable information.

Download a Wholesale price list in Pounds, US Dollars and Euros and Order form here.

The retail prices are 140% more than the wholesale ones shown (inclusive of VAT sales taxes). Delivery is free worldwide. Gift wrapping for children's presents is available. Please order as normal, filling in your details on the order form and click retail or contact us.

All sizes are approximately correct and are intended as a guide only.

The colours seen normally do not change and are certified safe by the EU with the CE mark.
Colours, sizes and designs of some items can be changed for you. We can add company logos for advertising and other purposes to the toy or unit packaging and labels. Please contact us with your request.

Each toy, gift or logic puzzle is packed in a plastic bag (Euro and others) or cardboard box, then they are packed together in (outer) cartons. Contact us if you would like special packing and it will be arranged.

Wooden Toys (UK) and associated companies are a member of EKOKOM and we try our best to recycle paper based packaging so the environment and ecology benefit.

Guarantee & Returns

We operate a "no-quibble" iron-clad guarantee.
If you are unfortunate enough to receive any items from us that have been damaged in transit, are faulty, the incorrect items or you are just not happy in any way please let us know immediately. Please contact us with the reference 'Returns Team' within 10 working days of reciept and we will be able to arrange a full refund or replacement. Please make the toys you wish to return available for collection or return.

You are entitled to change or cancel your order for any reason for up to 7 working days after you recieve your order. Any cancellation or alteration must be notified to us by e-mail, post or fax. A full refund will be provided.

Please return unwanted items unused in their original condition and packaging and pack them securely. For your own protection we recommend that you use a recorded-delivery registered service or wait for our instructions.

This returns policy does not affect your statutory rights as a consumer.

Toy Safety

All aspects are tested for safety and have the world recognized EN71, 2 and 3 certificates and the CE mark. You can be assured of valid EU certificates of quality on which the USA ASTM-F-963-96 are also based. All paints and materials are safe and non toxic.

We periodically monitor the European woods from sustainable forests used and help where-ever possible to contribute towards a better environment and future. All of our toys, games, puzzles and gifts are ‘ethically manufactured’.

Please see Services & Trade info for more about these issues.

Open Customer Service

If you ever have any questions about any of our services, just call us on 00 420 311 679 870. We can also call you back free of charge.
Our lines are usually open U.K. Working hours from (GMT) 9 a.m. to 7 p.m. in the evening to help you in any way we can.
Should you have any questions about our products, need advice about toys or kids crafts for specific ages, educational values, history, are looking for a particular item or would like to have something made please do not hesitate and go to contacts or see our services page for more details.
We value your custom and your comments as we try to improve our service in any way. Please let us know.


Please read what other people think of us at Testimonials.

Privacy & Security

We do not share, sell, or lease personal information about you to any third-parties for any reason, other than if required to do so by criminal law.

We take security and credit card security seriously and use some of the worlds leading e-commerce solution providers and banks.

Please go to Privacy, Security for further information.


Please order on this web site or contact us telling us what you would like and your name, address and contact telephone number.

Sent with every order: a free sample of a handmade traditional wooden toy.

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